Reference

Our Privacy Promise to You

We handle your personal details, payment information and account data with clear, transparent practices.

Data collected only for account & paymentsEncryption on all transactionsNo selling to third parties
Explore the Lobby Read FAQ
bmwtoto Our Privacy Promise to You
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Contact Us About Your Privacy

Team online

Live Chat

Open your account settings, tap Support, and start a chat. Our team responds during lobby hours to answer questions about data access, account privacy and information requests.

Email Support

Send your data request or privacy question to our support address. Include your account email and player ID so we can verify your identity and locate your information quickly.

Account Settings

Visit your profile settings in the lobby to view, update or remove personal information tied to your account. Changes take effect immediately after confirmation.

DATA SECURITY

How We Protect Your Information

Encrypted Payments

Every deposit and withdrawal via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment details are never stored unprotected; we verify each transaction before processing.

Account Verification

We verify your identity once during signup and again when you change security details or request a withdrawal. This protects your account from unauthorized access and fraudulent claims.

Cookie & Tracking Use

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

We retain your personal data for the life of your account plus a retention period required by local law. After closure, data is securely deleted unless legal hold or dispute resolution requires us to keep records.

Third-Party Access

We share data only with payment processors, fraud prevention services and regulators where local law requires it. We do not rent, sell or lease your information to marketing or data brokers.

Request Your Data

Contact support to request a copy of all personal information we hold about you, or to ask for correction, deletion or export of your data. Requests are processed within 14 days where local law permits.

Privacy Policy Questions & Answers

We collect your name, email, phone number, date of birth, payment method, account transaction history and device information. This is necessary to verify your identity, process deposits and withdrawals, detect fraud and meet local reporting requirements.

Each transaction is encrypted using SSL/TLS protocol. Your payment credentials are processed by our payment partner; we do not store full card or account numbers on our servers. Withdrawals require re-verification of your identity before funds leave.

Yes. Contact support with your account email and player ID, and request a data access report. We compile all personal information we hold and send it to you within 14 days where local law permits. You can also view parts of your profile directly in account settings.

No. We do not sell, rent or lease your data to third parties. We share information only with payment processors, anti-fraud services and regulatory authorities where local law requires disclosure. All partners sign strict confidentiality agreements.

After closure, your personal information is retained for the period required by local law, then securely deleted. If you have an open withdrawal or dispute, we keep records until resolved. You can request early deletion where regulations allow.

We retain your data for as long as your account is active, plus a statutory retention period determined by local law. This ensures we can verify past transactions, settle disputes and comply with regulatory audits. Timeframes depend on local law.

Yes. Essential cookies (login, session security) cannot be disabled without losing account access. Non-essential cookies (preferences, analytics) can be turned off in your browser settings. Live tables and sportsbook may require functional cookies to stream and update properly.

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